Shipping policy

Shipping Policy – Glacial Glow Beauty

We aim to provide reliable and transparent shipping for all orders. Please review the information below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been processed, you will receive a shipping confirmation email with tracking information when available.

Please note that processing times do not include shipping transit times.

Shipping Locations

We currently ship to:

  • Australia

  • Canada

Delivery times may vary depending on your location and local postal services.

Shipping Times

Estimated delivery times:

  • Australia: 3–15 business days

  • Canada: 3–15 business days

Please note that these are estimated timeframes. Delivery may occasionally take longer due to factors beyond our control, such as customs processing, carrier delays, or high demand periods.

Split Shipments

To ensure faster fulfillment, items within the same order may be shipped separately and may arrive at different times.

This can happen because our products are fulfilled from different trusted partners.
If your order is split into multiple shipments, you will receive separate tracking numbers for each package where applicable.

Shipping Costs

  • Free shipping on orders over $50 AUD

  • Shipping costs (if applicable) are calculated and displayed at checkout.

All shipping fees are shown clearly before payment is completed.

Tracking Information

Once your order ships, tracking details will be sent via email.
Please allow 24–72 hours for tracking information to update after shipment.

If you receive multiple tracking numbers, this means your items are arriving in separate packages.

Delays & Customs

While we do our best to meet estimated delivery times, delays may occur due to:

  • customs inspections

  • carrier disruptions

  • weather conditions

  • peak seasons or public holidays

We appreciate your patience in these situations.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately after placing your order.

Lost or Missing Packages

If your order has not arrived within 25 business days, please contact us through our Contact Form.
We will investigate the issue and work with our shipping partners to resolve it.

Questions or Support

If you have any questions regarding shipping or your order, please contact us anytime through our Contact Form.
Our support team is happy to assist you.