Privacy policy

Privacy Policy – Glacial Glow Beauty

Last updated: January 8, 2026

Facial Glow Beauty (“we,” “us,” “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Facial Glow Beauty is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, use the Services, or otherwise interact with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If there is any conflict between our Terms of Service and this Privacy Policy with respect to personal information, this Privacy Policy will control.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. We may collect the following categories of personal information depending on how you interact with our Services and as permitted under applicable law:

Contact Information

Name, billing and shipping address, phone number, and email address.

Payment & Transaction Information

Payment card details, transaction details, purchase information, returns or cancellations, and order history.

Account Information

Username, password, account preferences, and settings.

Communications

Information you include in messages or inquiries submitted through our contact forms or via email.

Device Information

IP address, browser type, device identifiers, operating system details, and network information.

Usage Information

Browsing behavior, pages viewed, items viewed or added to cart, referring websites, and interaction patterns.

Inferences

Insights generated from your activity on the Services to personalize your experience.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from You

When you make a purchase, create an account, submit a form, or communicate with us.

Automatically

Through cookies, tracking technologies, and your interaction with the website.

From Service Providers

Such as payment processors, shipping partners, analytics providers, or customer support tools.

From Business and Advertising Partners

Including marketing platforms that help deliver relevant ads or insights.

How We Use Personal Information

We may use your personal information for the following purposes:

1. Provide, Personalize, and Improve the Services

To process payments, fulfill orders, manage your account, handle returns, customize product recommendations, and improve our Services.

2. Marketing & Advertising

To send promotional messages, deliver targeted ads, and provide you with offers based on your preferences and activity.

3. Security & Fraud Prevention

To authenticate users, prevent fraud, detect suspicious activity, and ensure a safe shopping experience.

4. Customer Support & Communication

To respond to inquiries, provide assistance, and maintain our relationship with you.

5. Legal & Compliance

To comply with applicable laws, respond to legal requests, enforce our terms, and protect our rights.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers

Including Shopify, payment processors, data analytics services, customer support tools, IT security providers, shipping carriers, and marketing partners.

Business & Marketing Partners

For advertising, analytics, and promotional services.

At Your Direction

For example, when you interact with social media integrations or request third-party delivery services.

Within Our Corporate Structure

Including affiliates or potential successors in case of business transfers or reorganizations.

Legal Requirements

To comply with subpoenas, legal investigations, enforce our policies, or protect our rights.

Relationship with Shopify

Our store is hosted by Shopify.
Shopify collects and processes personal information to help operate and improve the Services. This may include data about your interactions with our store, other merchants, and Shopify itself.

Shopify may process your information in countries outside your residence. To learn how Shopify handles your personal data and what rights Shopify provides, visit:
https://privacy.shopify.com/en

Third-Party Websites

Our Services may link to third-party websites or platforms not operated by Facial Glow Beauty. We are not responsible for their privacy practices. We recommend reviewing their policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided personal data, please contact us to request removal.

Security & Data Retention

We use reasonable security measures to protect your personal information.
However, no method of transmission or storage is 100% secure.

We retain personal information only as long as necessary to:

  • operate the Services

  • process transactions

  • comply with legal obligations

  • resolve disputes

  • enforce policies

Your Rights & Choices

Depending on your jurisdiction (Australia or Canada), you may have the following rights:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Request a copy of your personal information (data portability, where applicable)

To exercise these rights, contact us using the details below.
We may require identity verification before responding.

International Transfers

Your information may be processed outside your country of residence, including in countries with different data protection laws. By using our Services, you consent to these transfers as permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. “Last updated” above indicates the most recent revision.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through the contact form.